Your privacy is important to Proton Projects
Your privacy is important to us. This statement outlines Proton Projects’ policy on how we manage the personal information we hold about our customers and others.

It is Proton Projects’ policy to respect the confidentiality of information and the privacy of individuals. Proton Projects is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.

Proton Projects’ Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by the most current Proton Projects’ Privacy Policy Statement.
Proton Projects’ privacy policy is based on openness

We are committed to being open about how we use personal information.

Why does Proton Projects collect personal information?
Our business is to understand and meet our customers' needs for a wide range of project management, change management and other services. To do this effectively, we need to collect certain personal information.

Our business divisions provide many services under the Proton Projects brand. They include (but are not limited to):

• Project Resourcing for project and change initiatives
• Project Solutions for outcome focussed services
• Learning & Development services in project and change related professions

What kind of personal information do we ask for?
Because of the nature of the services provided, government regulations and taxation laws, we ask for a range of personal information from our customers.

The type of personal information we may collect can include (but is not limited to) name, address, contact details and job role.

We obtain most of the information directly from our customers and from maintaining records of information provided in the course of providing our services. We may also obtain information from other sources.

We may ask for other information voluntarily from time to time to enable us to improve our service or consider the wider needs of our customers or potential customers.

How do we use this information and who may we disclose it to?
While we may send you marketing material from time to time that we think will be useful to you, we are conscious of the need to respect your privacy.

Unless you are informed otherwise, the personal information we hold is used for managing the services required from Proton Projects.

Depending on the services concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to anyone authorised by an individual, as specified by that individual.

Generally, we require that organisations outside Proton Projects who handle or obtain personal information as service providers to Proton Projects acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this policy.

Management of personal information
Proton Projects trains its employees and sub-contractors who handle personal information to respect the confidentiality of customer information and the privacy of individuals. Proton Projects regards breaches of our customers’ privacy very seriously and will impose appropriate penalties, including dismissal.

Proton Projects has appointed a Privacy Officer to ensure that Proton Projects’ management of personal information is in accordance with this statement and the Privacy Act.

How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.

How do we keep personal information accurate and up-to-date?
Proton Projects endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We can generally update your customer information over the telephone or via the Proton Projects website.

You have the right to check what personal information about you is held by us
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which Proton Projects holds about you and to advise Proton Projects of any perceived inaccuracy. The Act does set out some exceptions to this.

We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.

What if you have a complaint?
If you consider that any action of Proton Projects breaches this Privacy Policy Statement or the National Privacy Principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly.

To make a complaint, please telephone us on 1800 776 866.

If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.

How to contact us
If you want to make a general enquiry about Proton Projects’ privacy policy change your personal information phone Proton Projects on 1800 776 866.

Links to third party websites
The Proton Projects website has links to external third party websites that may benefit the user.

External websites should contain their own privacy statements and we recommend you review them when using their websites.

Please note, however, that third party websites are not covered by Proton Projects’ privacy policy and these sites are not subject to Proton Projects’ privacy standards and procedures.